In the hot-seat: Murali Krishnan.
Murali works as Customer Care Manager at
DirectAsia.com. This dynamic manager lives by the slogan ‘impossible is nothing!’
Here he gives us a sneak peek into his life…
Your Job
Your current job title:
Customer Care Manager
Job description:
Oversee the call centre operations at DirectAsia.com to ensure quality and efficiency
What qualities do you need for this job:
Passion to lead and motivate a team of customer care champions to deliver service that sets us apart in the minds of the people we interact with.
A keen eye for data and an understanding of the dynamic nature of call centre operations
Your previous job title and description:
Call Centre Manager SEA, managing a regional call-center based in Singapore responding to customers for emergency situations.
About you
What do you like to do in your spare time? Hobbies?
I normally start the day with a run, but spend my spare time reading with a good cup of coffee.
Married?
Engaged, planning for my wedding in 2014
Travel?
My dream destination is to
travel to Rome to see the Colosseum.
What do you want us to know about you?
Two lines from Adidas and Nike sum up how I tackle obstacles
-Impossible is nothing- (Adidas)
-Just Do It-(Nike)
