Travel Insurance Coverage Frequently Asked Questions (FAQs)
Details about your account and payment options
Got questions on your travel insurance account and payment needs? Find the answers them all here. Can't find what you need? Send us an email.
What documents do I need before I can buy my travel insurance policy?
We make it simple for you to take out our cover for immediate peace of mind. You'll just need the personal particulars like NRIC and date-of-birth for you and your travel companions if included on your policy.
Can I use my friend or family member's credit card to make my premium payment?
Yes, however we will require their authorisation to process payment via their credit card.
Can you refund me via cash or cheque?
We can only do a refund via PayNow or bank transfer.
Can I pay monthly?
Yes, for annual cover you can pay your premium in monthly instalments with your credit card at no additional cost. In the event when you cancel or made a claim against your policy, you will be required to make immediate full payment of the outstanding balance of the instalments from the annual premium.
What if I wish to wait before deciding to buy after getting a quote?
If you need more time to decide, you can save your quote and go back to it at a later date. Your quote will be saved in our system for 90 days. Once you have decided, you can go ahead and buy your travel insurance cover and it will take effect immediately if you choose. You will receive an SMS confirming your immediate cover.
How can I be sure my personal information is secure?
The information you provide to us via this website is securely encrypted via SSL, making it extremely difficult for others to access your information.
Will I still be entitled to a refund if I have filed a claim on my travel insurance policy?
No refund will be entitled if you have reported or notified us of a travel insurance claim or we have paid a claim during the policy period. We reserve the right to collect any outstanding premium from you if you opt for our instalment payment plan for annual policy.
How do I cancel my Travel Insurance policy?
For annual plans, you can cancel this policy at any time by giving us 7 days' notice. The refund premium will be pro-rated subject to a cancellation fee of S$10 (inclusive of GST).
For single trip plans, you may cancel the policy any time before the commencement date. The refund premium will be subject to a cancellation fee of S$10 (inclusive of GST).
You will not be entitled to any refund of premium if any claim has been made under your policy.
How is my refund computed for my insurance policy cancellation?
The refund is calculated based on the following conditions:
Premium Refund = [Premium x (Unexpired Period of Insurance (Days) / Original Period of Insurance (Days))] - Applicable Cancellation Fee ($10).
When can I receive my refund upon my insurance policy cancellation?
You can receive your premium refund via PayNow or bank transfer within 14 days.
Is my Travel Insurance policy covered by the Policy Owners' Protection scheme?
DirectAsia is a fully licensed insurance company registered by the Monetary Authority of Singapore so you are protected under the PPF Scheme.
For more details please go to www.gia.org.sg or www.sdic.org.sg.
What if I have a dispute with DirectAsia?
If any dispute arises out of your insurance policy that we cannot resolve between you and us, then that dispute may be submitted to the Financial Industry Disputes Resolution Centre Ltd (FIDReC) for settlement by mediation in accordance with the mediation procedure in force.
How do I renew my Annual Policy?
For convenience and peace of mind, we have now made your annual policy as automatic renewal and we will simply deduct the amount from your credit card when your renewal is due. If you choose to opt out of automatic renewal, we will send you an invitation to renew.
What if I need to make changes to my personal details?
Please call our customer service centre hotline at 6665 5555 Monday - Friday: 9am - 7pm or email us at firstname.lastname@example.org.
Can I make changes to my cover?
You can contact us to request a change to be made to your cover. Please give us 7 days' notice in order for the change to be effective.
You may call our customer service centre hotline at 6665 5555 from Monday - Friday: 9am - 7pm or email us at email@example.com.
For complete information, see our Policy Documents & Wording
DirectAsia Travel Insurance Policy Details